FAQ

Welcome to PrimeShopping's Frequently Asked Questions. If you don't find the answer you're looking for, feel free to contact our support team.

## 1. What products do you sell?
PrimeShopping offers a wide range of trending and useful products, including home essentials, kitchen accessories, lifestyle products, kids' items, gifting products, and more.

## 2. Do you deliver across India?
Yes. We currently deliver to most serviceable locations across India.

## 3. What payment methods do you accept?
We accept:
• Cash on Delivery (COD)
• UPI
• Credit & Debit Cards

Payment options may vary depending on your location and product availability.

## 4. How long does delivery take?
Standard delivery usually takes 5–7 business days after order confirmation. Delivery times may vary depending on your location and courier service.

## 5. How can I track my order?
Once your order is dispatched, you will receive a tracking link via WhatsApp or email.

## 6. Can I cancel my order?
Yes. Orders can be cancelled before dispatch. Once an order has been shipped, cancellation is not possible.

## 7. What is your Return & Replacement Policy?
We offer replacement for eligible cases such as damaged, defective, or incorrect products. Requests must be made within 48 hours of delivery along with the required proof as mentioned in our Return & Refund Policy.

## 8. Is shopping on PrimeShopping secure?
Yes. Our website uses secure SSL encryption, and all online payments are processed through trusted payment partners.

## 9. How can I contact customer support?

📧 Email: supportprimeshopping@gmail.com

📞 Call: +91 7762050741

💬 WhatsApp: +91 7644090980

🕒 Support Hours:
Monday – Sunday | 10:00 AM – 6:00 PM (IST)

We aim to respond to all customer queries within 24 business hours.