Shipping policy
# Shipping Policy – PrimeShopping
**Effective Date:** 19 July 2026
At **PrimeShopping**, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing your order.
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## 1. Shipping Coverage
We currently deliver to **most serviceable locations across India**.
At this time, **international shipping is not available**.
Delivery availability depends on your PIN code and courier partner serviceability.
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## 2. Shipping Charges
🎉 **Standard Shipping:** FREE on all eligible orders across India.
⚡ **Express Shipping:** Available on selected PIN codes. Additional charges may apply and will be displayed during checkout, if available.
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## 3. Order Processing Time
- Orders are usually processed within **24–48 business hours** after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During high-demand periods, processing may take slightly longer.
Once your order is dispatched, you will receive a shipping confirmation via **SMS, WhatsApp, or Email** (where available).
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## 4. Estimated Delivery Time
Estimated delivery timelines:
- **Standard Delivery:** 5–7 Business Days
- **Express Delivery (where available):** 2–4 Business Days
Actual delivery time may vary depending on:
- Customer location
- Courier partner availability
- Weather conditions
- Festivals and public holidays
- Other unforeseen circumstances
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## 5. Order Tracking
Once your order has been shipped, a tracking link will be shared through **SMS, WhatsApp, or Email** whenever available.
If you need assistance tracking your order, please contact us.
📞 **Call:** +91 7762050741
💬 **WhatsApp:** +91 7644090980
📧 **Email:** supportprimeshopping@gmail.com
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## 6. Delivery Delays
Although we make every effort to deliver on time, delays may occasionally occur due to:
- Public holidays
- Festivals
- Severe weather conditions
- Natural disasters
- Remote delivery locations
- Courier partner operational delays
- Government restrictions or other unforeseen events
PrimeShopping will provide complete assistance in tracking and resolving delayed shipments.
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## 7. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
If delivery fails because:
- Incorrect or incomplete address was provided
- Customer was unavailable after multiple delivery attempts
- Phone number was unreachable
- Customer refused delivery without a valid reason
The order may be returned to us by the courier partner.
In such cases:
- **Prepaid Orders:** Re-shipping charges may apply.
- **COD Orders:** The order may be cancelled. Repeated refusal of COD orders without a genuine reason may result in COD restrictions on future purchases.
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## 8. Lost or Damaged Shipment
If a shipment is officially confirmed as **lost in transit** by our courier partner, PrimeShopping will arrange:
- A free replacement (subject to availability), or
- A full refund, where applicable.
If the package appears visibly damaged during delivery, we recommend recording an unboxing video and contacting us within **48 hours**.
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## 9. Delivery Acceptance
Please inspect your package upon delivery.
If you receive a damaged, defective, or incorrect product, notify us within **48 hours** along with:
- Complete unboxing video
- Product photographs
- Courier package photographs with the shipping label
For complete details, please refer to our **Return & Refund Policy**.
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## 10. Contact Us
For any shipping-related questions or assistance, please contact us:
**PrimeShopping**
📧 **Email:** supportprimeshopping@gmail.com
📞 **Call:** +91 7762050741
💬 **WhatsApp:** +91 7644090980
🕒 **Support Hours:** Monday – Sunday | 10:00 AM – 6:00 PM (IST)
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PrimeShopping reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with the updated Effective Date.
**By placing an order with PrimeShopping, you acknowledge that you have read, understood, and agreed to this Shipping Policy.**