Terms of service
# Terms of Service – PrimeShopping
**Effective Date:** 19 July 2026
Welcome to **PrimeShopping**. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.
---
## 1. About PrimeShopping
PrimeShopping is an India-based online shopping platform offering a wide range of quality products, including Home & Living, Kitchen Essentials, Gifts, Kids' Educational Products, Personal Care, Lifestyle Products, and other trending items.
We reserve the right to modify, update, or discontinue any product, service, or these Terms at any time without prior notice.
---
## 2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old, or
- You are using this website under the supervision of a parent or legal guardian.
- The information provided by you is accurate and complete.
---
## 3. Products & Pricing
- All prices displayed on our website are in **Indian Rupees (INR)**.
- Product prices and offers may change without prior notice.
- While we strive for accuracy, errors in pricing or product descriptions may occur.
- PrimeShopping reserves the right to cancel any order due to pricing errors, technical issues, or stock unavailability.
---
## 4. Orders & Payments
We accept the following payment methods:
- Cash on Delivery (COD)
- UPI
- Credit Cards
- Debit Cards
- Other secure payment methods available during checkout
Orders are considered confirmed only after:
- Successful online payment, or
- Successful COD verification (where applicable).
If fraud or suspicious activity is detected, we reserve the right to cancel the order without prior notice.
---
## 5. Shipping & Delivery
- We currently deliver across India.
- Estimated delivery time is **5–7 business days**, depending on your location.
- Delivery timelines may vary due to courier delays, weather conditions, public holidays, festivals, or other unforeseen circumstances.
- A shipment tracking link will be shared after dispatch whenever available.
---
## 6. Replacement & Refund Policy
Please refer to our **Return & Refund Policy** for complete details.
Replacement requests are accepted only for:
- Wrong product received
- Damaged product received
- Defective or non-functional product
Replacement requests must be submitted within **48 hours** of delivery.
Mandatory proof includes:
- Complete unboxing video
- Clear product photographs
- Courier package photographs showing the shipping label
Requests without valid proof may not be eligible for replacement.
---
## 7. Order Cancellation
- Orders may be cancelled only before dispatch.
- Once an order has been shipped, cancellation is not possible.
- Prepaid order refunds (if cancellation is approved before dispatch) will be processed to the original payment method within **5–7 business days**.
For cancellation assistance:
📞 **Call:** +91 7762050741
💬 **WhatsApp:** +91 7644090980
📧 **Email:** supportprimeshopping@gmail.com
---
## 8. Customer Responsibilities
Customers agree to:
- Provide accurate billing and shipping information.
- Ensure someone is available to receive the order.
- Accept COD orders once dispatched unless there is a genuine issue.
- Use the website only for lawful purposes.
Repeated refusal of genuine COD orders may result in restriction of Cash on Delivery services for future purchases.
---
## 9. Privacy
Your privacy is important to us.
By using our website, you agree to our Privacy Policy regarding the collection, storage, and use of your information for order processing, customer support, delivery, fraud prevention, and service improvement.
---
## 10. Intellectual Property
All website content including text, logos, graphics, product images, designs, and branding belongs to PrimeShopping or its licensors.
No content may be copied, reproduced, or distributed without prior written permission.
---
## 11. Limitation of Liability
PrimeShopping shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services beyond the value of the purchased product, except where required by applicable law.
---
## 12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.
---
## 13. Changes to These Terms
PrimeShopping reserves the right to update or modify these Terms of Service at any time without prior notice.
The latest version will always be available on this page with the updated Effective Date.
---
# Contact Us
If you have any questions regarding these Terms of Service, please contact us:
**PrimeShopping**
📧 **Email:** supportprimeshopping@gmail.com
📞 **Call:** +91 7762050741
💬 **WhatsApp:** +91 7644090980
🕒 **Support Hours:** Monday – Sunday | 10:00 AM – 6:00 PM (IST)
---
**By accessing or using PrimeShopping, you acknowledge that you have read, understood, and agreed to these Terms of Service.**