Refund policy
# Return & Refund Policy – PrimeShopping
**Effective Date:** 19 July 2026
At **PrimeShopping**, customer satisfaction is our top priority. We are committed to delivering quality products and providing a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.
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## 1. Replacement Policy
We offer **FREE replacement** on eligible products.
We generally do **not accept returns** and **do not offer cash refunds**, except in the situations specifically mentioned in this policy.
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## 2. Eligible Reasons for Replacement
A replacement request will be accepted only if:
- Wrong product was delivered.
- Product arrived damaged during transit.
- Product is defective or not working properly.
- Product is missing essential parts or accessories.
Replacement requests will **not** be accepted for:
- Change of mind.
- Customer ordered the wrong product.
- Incorrect size, color, or variant selected by the customer.
- Minor color variations due to camera, lighting, or screen display.
- Damage caused after delivery due to misuse, mishandling, or improper care.
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## 3. How to Request a Replacement
Please contact us within **48 hours** of receiving your order.
### Contact Details
📞 **Call:** +91 7762050741
💬 **WhatsApp:** +91 7644090980
📧 **Email:** supportprimeshopping@gmail.com
Please share the following:
- Order ID
- Complete unboxing video (Mandatory)
- Clear photos of the product
- Photo of the courier package with shipping label
Our support team will review your request within **24–48 business hours**.
If your request is approved, your replacement will be shipped **free of cost**.
> **Important:** The unboxing video must be recorded from the moment the sealed package is opened. Requests without a valid unboxing video may not be eligible for replacement.
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## 4. Replacement Conditions
To qualify for a replacement:
- Request must be raised within 48 hours of delivery.
- Product must be unused and in its original packaging.
- All original accessories, manuals, and packaging must be included.
- Replacement is subject to product availability.
If the same product is unavailable, we may offer:
- A similar product of equal value, or
- A full refund (if applicable).
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## 5. Refund Policy
Refunds are generally **not available**.
However, a refund may be processed under the following circumstances:
- Ordered product is permanently out of stock.
- We are unable to provide a replacement.
- Order is cancelled before dispatch (for prepaid orders).
- Shipment is officially confirmed as lost by the courier partner.
### Refund Processing
- **Prepaid Orders:** Refund will be credited to the original payment method within **5–7 business days**.
- **COD Orders:** Refund will be processed via **UPI or Bank Transfer** within **5–7 business days** after approval.
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## 6. Order Cancellation
Orders can be cancelled **only before dispatch**.
Once an order has been shipped, cancellation is not possible.
For cancellation assistance:
📞 **Call:** +91 7762050741
💬 **WhatsApp:** +91 7644090980
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## 7. COD Orders
Cash on Delivery (COD) is available for eligible locations.
Customers are requested to accept COD orders once dispatched.
Repeated refusal of COD orders without a valid reason may result in restriction or removal of the COD payment option for future purchases.
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## 8. Delivery Delays
Delivery timelines are estimates and may occasionally be affected due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier partner delays
- Government restrictions or unforeseen circumstances
PrimeShopping will provide complete support in tracking and resolving delayed shipments.
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## 9. Quality Assurance
Every product is carefully inspected before dispatch to ensure it meets our quality standards.
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## 10. Non-Returnable & Non-Refundable Cases
Replacement or refund requests will not be accepted if:
- Request is raised after 48 hours of delivery.
- Product has been used, washed, modified, or damaged by the customer.
- Original packaging is missing.
- Mandatory proof (unboxing video/photos) is not provided.
- Damage occurred due to misuse or improper handling.
- Customer provides an incorrect or incomplete shipping address.
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## 11. Contact Us
If you have any questions regarding this policy, please contact us:
**PrimeShopping**
📧 **Email:** supportprimeshopping@gmail.com
📞 **Call:** +91 7762050741
💬 **WhatsApp:** +91 7644090980
🕒 **Support Hours:** Monday – Sunday | 10:00 AM – 6:00 PM (IST)
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PrimeShopping reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with the revised Effective Date.
**By placing an order on PrimeShopping, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.**